Citizen's Charter

Citizens Charter, 2024, 3rd edition

EXTERNAL SERVICES

Request for Customized Trainings

Requests for the conduct of mandated trainings of Cooperative Development Authority (CDA) for Cooperatives

Office or Division:

Capacity Building Unit

Classification:

Simple

Type of Transaction:

Government to Business Entity (G2B)

Who may avail:

Board of Directors, Officers and Management of any Cooperative

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Request form for Customized Trainings and/or Letter request from the Cooperative

LCDFI Capacity Building Unit or Requesting

Cooperative

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

  1. Representative from the cooperative to contact LCDFI through email or telephone for the request for customized training

1.1 Send a copy of

the Training request form for customized trainings

None

1 day

Capacity Building

Officers

Capacity Building

Director

  1. Submit the completely filled out form to LCDFI personnel

2.1 Receive

Training request

form and schedule the training

Cost of Training Venue, food and materials, Resource Speaker Honorarium and LCDFI AdministrativeCharges

1 day

Capacity Building

Officers

TOTAL

Cost of Training Venue, food and materials, Resource Speaker Honorarium and LCDFI AdministrativeCharges

2 days

Issuance of Certification as Scholar and Recommendation Letter

Application for certification as a scholar and a letter of recommendation for scholars seeking employment

Office or Division:

Scholarship Program

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Scholars

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Letter request

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

  1. Scholar to send letter requesting for Certification/Recommendation Letter with complete details, whichever is applicable:

  • Purpose
  • Name of Contact Person
  • Company Name
  • Year Graduated
  • Licensure Details
  • School graduated

1.1 Program Officer check the completeness of required information.

None

20 minutes

Program Officer

1.2 If details are complete, prepare the Certification/Recommendation Letter

None

20 minutes

Program Officer

1.3 Review the Certification affix initials on the document.

None

20 minutes

Immediate Supervisor

1.4 Forward the reviewed document to the Head of the Agency for approval and signature.

None

20 minutes

Program Officer

1.5 Approved and signed the document

None

20 minutes

Head of the Agency

1.6 Forward the signed document to the requesting party.

None

20 minutes

Program Officer

  1. Acknowledge receipt of Certification/Recommendation Letter

None

None

TOTAL

None

120 minutes/

2 hours

Issuance of Other requested Certification/document

Request of Certification for other purposes

Office or Division:

Scholarship Program

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Scholars

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Letter request

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Scholar to send letter requesting for Certification with complete details, whichever is applicable:

  • Purpose
  • Name of Contact Person
  • Company Name
  • Year Graduated
  • Licensure Details
  • School graduated

1.1 Program Officer check the completeness of required information.

None

20 minutes

Program Officer

1.2 If details are complete, prepare the Certification/document

None

120 minutes/

2 hours

Program Officer

1.3 Review the Certification affix initials on the document.

None

20 minutes

Immediate Supervisor

1.4 Forward the reviewed document to the Head of the Agency for approval and signature.

None

20 minutes

Program Officer

1.5 Approved and signed the document

None

20 minutes

Head of the Agency

1.6 Forward the signed document to the requesting party.

None

20 minutes

Program Officer

  1. Acknowledge receipt of Certification/Recommendation Letter

None

None

TOTAL

None

220 minutes/ 3 hours and 40 minutes

Procurement of Goods and Services

Submission and awarding of bids for procurement of goods and services.

Office or Division:

Bids and Awards Committee (BAC); End-User Unit

Classification:

Simple

Type of

Transaction:

Government to Citizen (G2C); Government to Government (G2G); Government to Business Entity (G2E)

Who may avail:

Prospective Bidders/Suppliers

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

   Mayors/Business Permit (except for government agencies as lessors-Lease of Real Property or Venue)

       Professional License/Curriculum

Vitae (for Consulting Services)

   PHilGEPS Registration Number (except for government agencies as lessors-Lease of Real Property or Venue)

   Philippine Contractors Accreditation Board (PCAB) License (Infrastructure) (as needed)

   Net Financial Contracting Capacity (NFCC) -  (Infrastructure) (as needed)

   Income/ Business Tax Return ( For ABCs above P500k, except for government agencies as lessors- Lease of Real Property or Venue)

   Omnibus Sworn Statement ( For ABCs above 50k-Small Value Procurement and For ABCs above

500K- Emergency cases & Small

Value Procurement)

Concerned Local Government Unit

Philippine Regulatory Commission

PHilGEPS

PCAB

Bureau of Internal Revenue

GPPB

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Supplier to submit quotation and requirements to BAC Secretariat

1.1 Receive the documents submitted

None

10 minutes

BAC Secretariat (Bids and Awards Committee)

1.2 BAC to evaluate the submitted bids during the regular

BAC meeting*

None

2 hours

Bids and Awards

Committee

1.3 Upon the approval of the Head of the Procuring Entity, BAC Secretariat to prepare and send to the winning supplier the Notice of Award, Notice to Proceed and Purchase Order

None

4 hours

BAC Secretariat (Bids and Awards Committee)

2. Upon receipt of the Notice of Award, Notice to Proceed and Purchase Order, signs the conforme and submit it to LCDFI

2.1 Receive the signed Notice of Award, Notice to Proceed and Purchase Order

None

10 minutes

BAC Secretariat (Bids and Awards Committee)

3. Delivery of goods and/or services

3.1 Acceptance of goods and/or services

None

1 day

End-User Unit

TOTAL

NONE

1 day, 6 hours, 20 minutes

*Subject to scheduled date of BAC Meeting

Selection and Hiring of Applicants

Selection and Hiring of Interested Applicants for LCDFI Vacant Positions

Office or Division:

Office of the President-CEO/Executive Director

Classification:

Simple

Type of

Transaction:

Government to Citizen (G2C)

Who may avail:

Interested applicants

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

       Letter of Application with Resume

(original)

   Personal Data Sheet with 2x2 most recent colored photo (original)

       Transcript of Records (original)

       Diploma (photocopy)

       Birth Certificate (original)

   Resignation Letter (photocopy) and Employee Clearance from previous employer (original)

       Medical Certificate for fitness to work

(CBC, drug test, chest x-ray) (original)

       NBI Clearance (original)

       Photocopy of SSS Membership Form

E-1

   Photocopy BIR Form 2316 or Certification/Waiver of Non- Submission of BIR Form 2316

   Marriage Contact (if applicable) (original)

       Statement of Asset, Liabilities and Net

Worth (original)

       Code of Conduct Certificate

       Data Privacy Consent Form

       Employee Non-disclosure Statement

       Written Exam

       Applicant

       LCDFI

       School where the applicant graduated

       School where the applicant graduated

       Philippine Statistics Authority

       Applicant

       Medical Doctor

       National Bureau of Investigation

       Social Security System

       Previous Employer / Applicant

       Philippine Statistics Authority

       Civil Service Commission or LCDFI

       LCDFI

       LCDFI

       LCDFI

       LCDFI

CLIENT STEPS.

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

  1. Submit complete requirements to LCDFI

1.1 Receive requirements

None

30 minutes

Executive

Assistant

1.2  Review the submitted documents and schedule the applicant for interview if pre- qualified

None

2 hours

Executive

Director

Executive

Assistant

1.3 Inform applicant of the scheduled interview

None

10 minutes

Executive

Assistant

2. Arrive at scheduled

interview

2.1 Interview applicant

None

3 hours

Executive

Director

2.2 If qualified for the position, include in the agenda of the Hiring Committee for approval*

None

2 days

Executive

Committee

2.3 Upon approval, inform of the assumption date and prepare notice of assumption

None

2 hours

Executive

Assistant

Total

None

2 days, 7 hours and 40 minutes

           

*Subject to scheduled date of Committee Meeting

INTERNAL SERVICES

Processing of Disbursement Vouchers

Payment of various transactions are processed through Disbursement Vouchers (DVs) supported by required documents depending on the nature of transaction.

Office or Division:

Finance Unit

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C); Government to Business Entity (G2B); Government to Government (G2G)

Who may avail:

LCDFI Officers and Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Please see table below for the list of required documents depending on the nature of transaction.

Please see table below.

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

  1. Submit the duly accomplished and Box A approved Disbursement Voucher.

1.1 Receive the duly accomplished and Box A approved Disbursement Voucher.

Check the completeness of supporting documents, if incomplete return immediately to the Unit/Personnel concerned.

None

3 hours

Finance Specialist

1.2 Assign control number and record in the QR-FIN-014 Logbook of Payments.

None

1 hour

Finance Specialist

1.3 Prepare the Accounting Entries in Box B of the Disbursement Voucher.

None

1 hour

Finance Specialist

1.4 Check the accounting entries made, certify availability of fund and completeness of supporting documents.

None

5 hours

Accountant

1.5 Disbursement Voucher Approval of Payment.

None

1 hour

President/CEO/HOA

1.6 Prepare the corresponding check or debit memo.

None

2 hours

Bookkeeper/Cashier

1.7 Sign on the check or debit memo.

None

1 day

President/CEO/HOA and Corporate Treasurer

1.8 Prepare the Certificates of Tax Withheld, if applicable.

None

30 minutes

Bookkeeper/Cashier

1.9 Check and sign the Certificate/s of Tax Withheld.

None

30 minutes

Accountant

1.10 Update the QR-FIN-014 Logbook of Payments to fill the necessary information of Disbursement Vouchers processed and paid.

None

1 hour

Bookkeeper/Cashier

1.11 Stamp “PAID” on all documents of Disbursement Vouchers.

None

1 hour

Bookkeeper/Cashier

TOTAL

NONE

= 3 Days

           

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Cash Advance (Local Travel)
    1. Duly accomplished and approved SF-FIN-016 Disbursement Voucher
    2. Approved SF-ADM-043 Travel Authority and Itinerary of Travel (Certified True Copy)
    3. Approved Activity Proposal (Certified True Copy)
    4. Approved Breakdown of Cash Advance
    5. If payment for Service Provider is included in the Breakdown of Cash Advance:
  • SF-ADM-022 Notice of Award (Certified by the BAC Secretariat)
  • For PhilGEPS posted, SF-ADM-023 Notice to Proceed (Certified by the BAC Secretariat)
  • SF-ADM-039 Purchase Order (Certified by the BAC Secretariat)

    1. to 1.4

Unit / Personnel Concerned

1.5

BAC Secretariat

  1. Communication
    1. Duly accomplished and approved SF-FIN-016 Disbursement Voucher
    2. Statement of Account (Original Copy)
    3. Certification that all National Direct Dial, National Operator Assisted Calls and International Direct Dial calls are official in nature and logbook is maintained

2.1 Unit / Personnel Concerned

2.2 Service Provider

2.3 Administrative Officer

  1. Goods and Services
    1. Duly accomplished and approved SF-FIN-016 Disbursement Voucher
    2. Duly accomplished SF-ADM-034 Inspection and Acceptance Report
    3. Annual Procurement Plan (Certified True Copy)
    4. Duly accomplished and approved SF-ADM-030 Procurement Request Form (Certified True Copy)
    5. Approved SF-ADM-001 Abstract of Quotation (Certified True Copy)
    6. SF-ADM-022 Notice of Award (Certified by the BAC Secretariat)
    7. For PhilGEPS posted, SF-ADM-023 Notice to Proceed (Certified by the BAC Secretariat)
    8. SF-ADM-039 Purchase Order (Certified by the BAC Secretariat)
    9. Sales Invoice / Statement of Account
    10. Duly accomplished Delivery Receipt
    11. Report of Waster Materials (For worn-out parts / replacement only)
    12. Duly accomplished SF-ADM-032 Property Acknowledgment Receipt (For property and non-consumable office supplies)

    1. to 3.2

Unit / Personnel Concerned

3.3 to 3.8

BAC Secretariat

3.9 to 3.10 Supplier

3.11 to 3.12

Executive Assistant / Property Officer

  1. Payroll
    1. Duly accomplished and approved SF-FIN-016 Disbursement Voucher
    2. Payroll Register
    3. Computation to support Payroll Register
    4. Approved Monthly Attendance Report (Certified True Copy)
    5. Duly accomplished and approved SF-ADM-027 Overtime Form

4.1 to 4.3 Bookkeeper

4.4 Executive Assistant

    4.5 Personnel

     Concerned

  1. Fidelity Bond
    1. Duly accomplished and approved SF-FIN-016 Disbursement Voucher
    2. List of Accountable Officer for New Applicant
    3. List of Bonded Public Officers for Renewal
    4. Schedule of Premium Rates

5.1 to 5.3 Finance Specialist

    1. Bureau of

Treasury

  1. Honorarium of Resource Speaker (RS)
    1. Duly accomplished and approved SF-FIN-016 Disbursement Voucher
    2. Training Engagement Invitation/Letter to RS duly accepted and signed (Certified True Copy)
    3. Approved Activity Proposal (Certified True Copy)
    4. For webinar or e-training engagement, Certification that RS has completed the service

6.1 to 6.4

Unit / Personnel Concerned

  1. Airfare
    1. Duly accomplished and approved SF-FIN-016 Disbursement Voucher
    2. Approved SF-ADM-043 Travel Authority and Itinerary of Travel (Certified True Copy)
    3. Approved Activity Proposal (Certified True Copy)
    4. Canvass of airfare
    5. Statement of Account / Invoice / Billing / E-Ticket
    6. Official Receipt

7.1 to 7.4

Unit / Personnel Concerned

7.5 to 7.6 Airline Company / Service Provider

  1. Notarial Fees
    1. Duly accomplished and approved SF-FIN-016 Disbursement Voucher
    2. Notarized Page (Certified True Copy)
    3. Official Receipt

8.1 to 8.3

Unit / Personnel Concerned

  1. Postage
    1. Duly accomplished and approved SF-FIN-016 Disbursement Voucher
    2. Approved Activity Proposal (Certified True Copy)
    3. Official Receipt

9.1 to 9.3

Unit / Personnel Concerned

10.Seminars and Trainings

    1.  Duly accomplished and approved SF-FIN-016 Disbursement Voucher
    2.  Approved Training / Staff Development Calendar or Recommendation to attend Seminar / Training
    3. Seminar / Training Invitation
    4. Billing / Statement of Account

10.1 Unit / Personnel Concerned

10.2 Immediate Supervisor

10.3 to 10.4 Service Provider

11.Petty Cash Replenishment

11.1 Duly accomplished and approved SF-FIN-016 Disbursement Voucher

11.2 Duly accomplished and approved SF-FIN-007 Petty Cash Fund Voucher and supporting documents (refer to PCF checklist of requirements)

11.3 Duly accomplished and approved SF-FIN-008 Petty Cash Fund Replenishment

11.1 to 11.3

Petty Cash Custodian

*And other additional requisites as mandated by the most recent COA rulings and regulations

Processing of Liquidation of Cash Advance

LCDFI Officers and Employees’ liquidation of cash advance from official travel.

Office or Division:

Finance Unit

Classification:

Simple

Type of Transaction:

Government to Government (G2G)

Who may avail:

LCDFI Officers and Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Please see table below for the list of required documents depending on the nature of transaction.

Please see table below.

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

  1. Submit the duly accomplished QR-FIN-014 Liquidation Report

1.1 Receive the duly accomplished QR-FIN-014 Liquidation Report.

Check the completeness of supporting documents, if incomplete return immediately to the Employee concerned.

None

8 hours

Finance Specialist

1.2 Review the completeness of supporting documents, if still incomplete, return to the Employee concerned.

None

8 hours

Accountant

1.3 Sign in Box C of QR-FIN-014 Liquidation Report.

None

1 hour

Accountant

1.4 Inform the Employee concerned to return the unused cash advance to the Cashier or make a transfer of fund to LCDFI’s operating account.

None

1 hour

Finance Specialist / Accountant

2. Submit copy of fund transferred unused cash advance

2.1 Issue duly accomplished SF-FIN-001 Official Receipt.

None

6 hours

Cashier

TOTAL

NONE

24 Hours

= 3 Days

           

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Duly accomplished and approved SF-FIN-014 Liquidation Report

  1. Approved SF-FIN-016 Disbursement Voucher (Photocopy)

  1. Approved SF-ADM-043 Actual Travel Authority and Itinerary of Travel (Certified True Copy)

  1. Approved SF-ADM-043 Travel Authority and Itinerary of Travel (Certified True Copy)

  1. Approved Activity Proposal (Certified True Copy)

  1. Approved Breakdown of Cash Advance (Certified True Copy)

  1. Certificate of Appearance/Attendance

  1. Call Report

  1. Certificate of Travel Completed

  1. Justification / Proof supporting the change of schedule, if any

  1. Certification by the Head of the Agency for the absolute necessity of expenses together with the Official Receipt/s if the official travel expenses incurred exceeded the prescribed rate per day

  1. Hotel room / lodging bill with Official Receipt for official travel to places within 50-kilometer radius

  1. Airline, bus, taxi, transport network vehicle service, boat Official Receipt and E-ticket including boarding pass, terminal fees

  1. SF-FIN-013 Certification of Expenses Not Requiring Receipts

  1. SF-FIN-015 Reimbursement Expense Receipt

  1. If payment for Service Provider is included in the Breakdown of Cash Advance:

    1. Annual Procurement Plan (Certified True Copy)

    1. Duly accomplished and approved SF-ADM-030 Procurement Request Form (Certified True Copy)

    1. SF-ADM-022 Notice of Award (Certified by the BAC Secretariat)

    1. For PhilGEPS posted, SF-ADM-023 Notice to Proceed (Certified by the BAC Secretariat)

    1. SF-ADM-039 Purchase Order (Certified by the BAC Secretariat)

    1. Statement of Account

    1. Official Receipt

    1. BIR 2307 for applicable withheld taxes

  1.  And other additional requisites as mandated by the most recent COA rulings and regulations

1 to 10

Unit / Personnel Concerned

11 Head of the Agency

12 to 13 Service Provider

14 to 15

Unit / Personnel Concerned

16.1 to 16.5

BAC Secretariat

16.6 to 16.7

Service Provider

16.8 Cashier / Finance Specialist

Requesting of Petty Cash Fund

LCDFI Officers and Employees request for Petty Cash Fund for small and emergency expenses.

Office or Division:

Finance Unit

Classification:

Simple

Type of Transaction:

Government to Government (G2G)

Who may avail:

LCDFI Officers and Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Please see table below for the list of required documents depending on the nature of transaction.

Please see table below.

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

  1. Submit the duly accomplished and approved SF-FIN-007 Petty Cash Fund Voucher

1.1 Receive the duly accomplished and approved SF-FIN-007 Petty Cash Fund Voucher.

Check the completeness of supporting documents, if incomplete return immediately to the Unit/Personnel concerned.

None

4 hours

Petty Cash Custodian

1.2 Assign control number and record in the Petty Cash Logbook.

None

1 hour

Petty Cash Custodian

2. Receive the petty cash and sign on the appropriate “Received” box of the SF-FIN-007 Petty Cash Voucher

1.3 Release petty cash fund.

None

2 hours

Unit / Personnel Concerned

TOTAL

NONE

7 Hours

           

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

  1. Cash Advance
    1. Duly accomplished and approved SF-FIN-017 Petty Cash Fund Voucher
    2. For Fuel, Oil and Lubricants -Duly accomplished and approved Trip Ticket
    3. For Transportation -Duly accomplished and approved SF-FIN-026 Official Business Form

    1. to 1.3

Unit / Personnel Concerned

  1. Meeting / Representation Expenses
    1. Duly accomplished and approved SF-FIN-017 Petty Cash Fund Voucher
    2. Memorandum on Notice of Meeting
    3. Attendance Sheet
    4. Call Report/Minutes of Meeting
    5. Duly accomplished and approved SF-FIN-026 Official Business Form & Invitation Letter, if venue is located outside the office
    6. Official Receipt

2.1 to 2.5

Unit / Personnel Concerned

2.5 Inviting Agency / Office

2.6 Service Provider

  1. Notarial Fees
    1. Duly accomplished and approved SF-FIN-017 Petty Cash Fund Voucher
    2. Notarized Page (Certified True Copy)
    3. Official Receipt

3.1 to 3.3

Unit / Personnel Concerned

  1. Postage
    1. Duly accomplished and approved SF-FIN-017 Petty Cash Fund Voucher
    2. Approved Activity Proposal (Certified True Copy)
    3. Official Receipt

4.1 to 4.3

Unit / Personnel Concerned

  1. Fuel and Toll Fee
    1. Duly accomplished and approved SF-FIN-017 Petty Cash Fund Voucher
    2. Duly accomplished and approved Trip Ticket
    3. Official Receipt

5.1 to 5.2

Unit / Personnel Concerned

5.3 Service Provider

  1. Taxi Fare
    1. Duly accomplished and approved SF-FIN-017 Petty Cash Fund Voucher
    2. Duly accomplished and approved SF-FIN-026 Official Business Form
    3. Approved justification for hiring a taxi
    4. Official Receipt

6.1 to 6.2

Unit / Personnel Concerned

6.3 Immediate Supervisor

6.4 Service Provider

  1. Other Transportation
    1. Duly accomplished and approved SF-FIN-017 Petty Cash Fund Voucher
    2. Duly accomplished and approved SF-FIN-026 Official Business Form
    3. Duly accomplished and approved SF-FIN-013 Certificate of Expenses not requiring Receipts
    4. Official Receipt

7.1 to 7.3

Unit / Personnel Concerned

7.4 Service Provider

  1. Office Supplies
    1. Duly accomplished and approved SF-FIN-017 Petty Cash Fund Voucher
    2. Approved justification on the emergency procurement
    3. Duly accomplished SF-ADM-032 Property Acknowledgement Receipt for non-consumable office supplies
    4. Statement of Account / Sales or Cash Invoice
    5. Official Receipt

8.1 to 8.2

Unit / Personnel Concerned

8.3 Property Officer

8.4 to 8.5

Service Provider

  1. Internet Subscription
    1. Duly accomplished and approved SF-FIN-017 Petty Cash Fund Voucher
    2. Statement of Account / Billing
    3. Official Receipt

9.1

Unit / Personnel Concerned

9.2 to 9.3 Service Provider

 

 

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback

Send feedback through any of the following options:

Email:  info@landbankfoundation.com Website: www.landbankfoundation.com/contact Write us:

LANDBANK Countryside

Development Foundation, Inc.

14/F LANDBANK Plaza, 1598 M.H. del Pilar Cor. Dr. J. Quintos Sts. Malate, Manila

How feedbacks are processed

Upon receipt of feedback, LCDFI representative will acknowledge the receipt hereof and forward the feedbacks to the Executive Director.

How to file a complaint

You may call directly the Office of the Executive Director at (02)8554-8360 or (02)8856-7488.

How complaints are processed

Complaints received will be immediately evaluated and an investigation shall start if needed.

Contact Information of Contact Center ng Bayan(CCB), Presidential Complaint Center (PCC), Anti-Red Tape Act Authority (ARTA).

Contact Center ng Bayan

Direct Line: 1-6565

Mobile No. 0908-8816565

Email:

email@contactcenterngbayan.gov.ph

Presidential Complaint Center

Trunkline: +63(2)-8736-8645 / 8888

Fax: +63(2)-87368621

Email: pcc@malacanang.gov.ph

Anti-Red Tape Authority

Direct Line: 8478-5091/8478-

5099/8478-5093

Email:  info@arta.gov.ph;

complaints@arta.gov.ph

 

 

 

 

 

List of Offices

Office

Address

Contact Information

Office of the Executive

Director

14F LANDBANK Plaza

1598 M.H. del Pilar cor. Dr. J. Quintos Sts. Malate, Manila

8554-8360, 8856-7488, 2061, 2062

Capacity Building Unit

14F LANDBANK Plaza

1598 M.H. del Pilar cor. Dr. J. Quintos Sts. Malate, Manila

8522-0000 LOC. 2063,

2071, 8361

Enterprise

Development Unit

14F LANDBANK Plaza

1598 M.H. del Pilar cor. Dr. J. Quintos Sts. Malate, Manila

8522-0000 LOC. 2061,

2917

Accounting/Finance

Unit

14F LANDBANK Plaza

1598 M.H. del Pilar cor. Dr. J. Quintos Sts. Malate, Manila

8522-0000 LOC. 2063