Citizen's Charter

LIST OF FRONTLINE SERVICES

(as of June 30,2018)

I. CAPACITY BUILDING PROGRAM FOR LANDBANK PRIORITY CLIENTS
WHO MAY AVAIL: Board of Directors, officers and management of cooperatives/institutions who are priority clients of LANDBANK
STEPS PROCEDURES REQUIRED DOCUMENTS AND MATERIALS PROCESSING TIME FEES

PROCEDURE FOR FILING COMPLAINTS

PERSON IN CHARGE
1 Officers of LANDBANK Borrowing
Cooperatives (BCs)/Priority Clients to
proceed to concerned LANDBANK
Lending Center (LC) to be assessed if
qualified for LCDFI Capacity Building
Program
  • Documents as proof of being a LANDBANK BC
  • Maturity Level as certified by LANDBANK
  • Result of LANDBANK
    Enhanced Cooperative
    Operations Review
    Instrument (ECORI) result,
    if available
30 minutes None Submit letter of
complaint to:
Ms. Emmelie V.
Tamayo
Vice President
Lending Program
Management Group
(LPMG)
Land Bank of the
Philippines
27
th floor LANDBANK
Plaza, M.H. Del Pilar
St., Malate, Manila
Designated Account
Officer and/or Account
Assistant in their
respective LANDBANK
Lending Center (LC)
2 LC to recommend to LANDBANK Lending
Program Management Group (LPMG)
the training needs of BCs/Priority Clients
qualified for LCDFI Capacity Building
Program
  • Recommendation letter
    from LC indicating details
    of BC (e.g. name, address,
    maturity level) as well as
    training needs
15 minutes None LANDBANK LC Head
3 LPMG to receive and consolidate
recommendation of LCs and assess if the
list of recommended BCs/Priority Clients
per training module identified will meet
the minimum or maximum number of
participants to be enrolled in an LCDFI
Capacity Building Program. If
affirmative, include in annual/monthly
training request to LCDFI
  • LPMG letter to LCDFI
    indicating annual/monthly
    Training Requests with the
    following details: Name of
    Requesting LC, Training
    Module, Number of
    Cooperatives and
    Participants with profile
    data
2 weeks None LANDBANK LPMG and/or
Development Assistance
Department (DAD)
Tel no. 405-7316/405-
7620
4 LCDFI to receive and provide schedule,
venue and name of Resource Speaker to
the annual/monthly Training Request of
LPMG/DAD
  • LCDFI letter to LPMG
    indicating the schedule,
    venue and name of
    Resource Speaker to the
    training request of
    LPMG/DAD
3 days to 1
week
None Submit Letter of
Complaint to:
Mr. Roy C. Oscillada
Executive Director,
LCDFI
26th floor LANDBANK
Plaza, M.H. Del Pilar
St., Malate, Manila
Mr. Nestor T. Tapia
LCDFI Capacity Building
Director
Tel no: 554-8361
Ms. Haydee G. Bellosillo
LCDFI Capacity Building
Officer – NCR and North/
Central Luzon
Tel no: 522-0000 loc.
2071/2063
Ms. Regina B. Canizares
LCDFI Capacity Building
Officer – South Luzon
and Bicol
Tel no: 522-0000 loc.
2071/2063
Ms. Ma. Lorlaine G.
Alunan
LCDFI Capacity Building
Officer – Visayas
Tel no: 522-0000 loc.
2071/2063
Mr. Julius Jaime P.
Dequina
LCDFI Capacity Building
Officer – Mindanao
Tel no: 522-0000 loc.
2071/2063
5 LPMG/DAD to receive letter from LCDFI
and forward provided details to
concerned LCs
  • LPMG letter to LCs informing training details provided by LCDFI
1-3 days None Submit letter of
complaint to:
Ms. Emmelie V.
Tamayo
Vice President,
LPMG, LANDBANK
27th floor LANDBANK
Plaza, M.H. Del Pilar
St., Malate, Manila

LPMG and/or DAD

 

Designated Account
Officer and/or Account
Assistant in their
respective LCs
6 LCs to provide official training invitation
to pre-identified qualified BCs
  • LCs Training Invitation to
    participants
1-3 days None
7 BCs/Priority Clients to attend training
and generate required training outputs
and submit to LCDFI immediately after
the training
  • Workshop outputs
  • Action plans
2-4 days None Submit Letter of
Complaint to:
Mr. Roy C. Oscillada
Executive Director,
LCDFI
26th floor LANDBANK
Plaza, M.H. Del Pilar
St., Malate, Manila

Mr. Nestor T. Tapia
LCDFI Capacity Building
Director
Tel no: 554-8361
Ms. Haydee G. Bellosillo
LCDFI Capacity Building
Officer – NCR and North/
Central Luzon
Tel no: 522-0000 loc.
2071/2063
Ms. Regina B. Canizares
LCDFI Capacity Building
Officer – South Luzon
and Bicol
Tel no: 522-0000 loc.
2071/2063
Ms. Ma. Lorlaine G.
Alunan 

LCDFI Capacity Building
Officer – Visayas
Tel no: 522-0000 loc.
2071/2063
Mr. Julius Jaime P.
Dequina
LCDFI Capacity Building
Officer – Mindanao
Tel no: 522-0000 loc.
2071/2063

8 LCDFI to receive action plans and
provide copy to concerned LCs
  • Action Plans generated by
    BCs

1 day None
9 LCDFI to receive training outputs and
generate training reports to be
submitted to LPMG/DAD
  • LCDFI Training Reports to
    LPMG, with training
    outputs generated by
    participating BCs/Priority
    Clients
1 week None

 

II. LIKAS-SAKA PROGRAM
WHO MAY AVAIL: Agrarian reform beneficiaries (ARBs)/Small Farmers willing to learn natural farming practices and systems
STEPS PROCEDURES REQUIRED DOCUMENTS AND
MATERIALS
PROCESSING
TIME
FEES

PROCEDURE FOR FILING COMPLAINTS

PERSON IN CHARGE
1 Send letter of request to LANDBANK
President and CEO or thru LCDFI
Executive Director expressing interest
for the Program
Letter of Request/Intent 1 week None Submit Letter of
Complaint to:
Mr. Roy C. Oscillada
Executive Director,
LCDFI
26th floor LANDBANK
Plaza, M.H. Del Pilar
St., Malate, Manila

Mr. Nestor T. Tapia
OIC- Enterprise
Development Unit
Tel no: 554-8361

Ms. Phebelyn P. Andres
Enterprise Development
Officer
Tel No. 522-0000 loc.
2917
Mr. Vergel A. Jungco
Enterprise Development
Officer
Tel No. 522-0000 loc.
2061

Mr. Leo Marco Gregorio

R. Palomo
Enterprise Development
Officer
Tel No. 522-0000 loc.
2061

2 In the absence of requests, LCDFI to
identify potential partners and
beneficiaries
LCDFI Proposal to LANDBANK
Management
  None
3 LCDFI to conduct pre-work (e.g.
meetings, discussions, consultation,
ground validation)
Applicable documents
validating the need for the
trainings
1 month None
4 LCDFI to prepare necessary pre-training
documentation papers and training
needs
  • Approved/Signed Documents (e.g. Travel Order, Itinerary, Procurement Forms)
  • Training materials
  • Food
  • Transportation
  • Lodging
2 weeks None
5 Farmer-beneficiaries and partners to
prepare other training needs
  • Training area (with raw materials for actual demo)
  • Model/demo farm (with initial farm implements)
1 month None
6 Farmer-beneficiaries to attend training
workshops and follow-up workshops
(audit)
  • Workshops
    Outputs/Products (e.g.
    organic fertilizers,
    enzymes, produce)
  • LCDFI Audit Reports on
    progress of the
    farms/farmers
6 months None
7 Organize farmers into clusters
  • List of Members
Contingent on
group and
feedback from
training
workshops
None    
III. GAWAD PATNUBAY SCHOLARSHIP PROGRAM
WHO MAY AVAIL: High school graduates who are dependents of LANDBANK’s priority clients, pursuing a Bachelor of Science in Agriculture or its related courses
Note: As of February 2016, LCDFI Board of Trustees approved the transfer of the administration of all Scholarship Programs to the LANDBANK Corporate Affairs
Department (CAD). LCDFI currently maintains only one (1) scholar and will be closed off upon the completion of the scholar's course. The Scholarship Program is
subject to the availability of funds and approval by Management and Board.
STEPS PROCEDURES REQUIRED DOCUMENTS AND
MATERIALS
PROCESSING
TIME
FEES

PROCEDURE FOR

FILING COMPLAINTS

PERSON IN CHARGE
1 Pass the general qualifications and submit requirements
  • Filipino citizen
  • Small farmer, fisherfolk or agricultural worker, or their child, dependent or relative (up to 3rd degree)
  • Pass the entrance/qualifying exams
    and interview by chosen schools/university
  • Pursuing BS Agriculture or any related course
  • Annual income or be a child of a parent(s) whose annual income is below P150,000 as certified by Barangay Chairman
  • General average of 85% in Form 137 (high school card)
  • Certificate of Good Moral Character issued by
    Barangay Chairman
  • With no other financial assistance, grant or
    scholarship from
Pre-
application
None Submit Letter of
Complaint to:
Mr. Roy C. Oscillada
Executive Director,
LCDFI
26th floor LANDBANK
Plaza, M.H. Del Pilar
St., Malate, Manila
Ms. Haydee G. Bellosillo
LCDFI Capacity Building
Officer
Tel no: 522-0000 loc.
2071/2063
2 Send letter of request/interest to LCDFI

Signed Letter from applicant

1 week None
3 Download and fill-up application form
from IRRI or LANDBANK websites, and
submit to LCDFI

Scholarship Application Form

15 minutes None
4 LCDFI, in coordination with LANDBANK,
to evaluate scholarship application
s and
ensure availability of scholarship slots
  • Scholarship Application
    Form (for evaluation)
  • CAD letter to LCDFI confirming slots and
    acceptance of candidates
2 weeks None
5 LCDFI to send Confirmation Letter and
Memorandum of Agreement (MOA) to
scholar; Submit signed MOA to LCDFI
MOA 2 weeks None
6 Submit/comply with continuing
requirements

Every end of semester:

  • Official report of grades
  • Official receipts of books purchased

Academic requirements:

  • Passed all academic subjects
  • GPA not lower than 80% or its equivalent
  • No dropped subjects (with
    normal academic load)
Within the
semester (6
months)
None